Booking.com is looking for a quality focused Support Desk Technician who wishes to immerse him/herself into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help support the employees of a fast and dynamic business.

B.responsible

  • Providing technical support to all employees off Booking.com and ensure that all systems are working properly;
  • Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
  • Pro-actively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
  • Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
  • Balance and prioritize multiple tasks from different sizes and business importance;
  • Recognize when an issue needs to be escalated;
  • Arrangement of new PC’s for starters including setup, installation and configuration of the software/hardware based on individual user needs;
  • Carry out user account maintenance for the starters, leavers and role changers
  • Engage in interaction to resolve issues together with the team;
  • Demonstrate drive to increase and maintain technical expertise and Booking.com company knowledge

B.skilled

  • Experience providing 1st line IT technical support;
  • Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications;
  • Experience in troubleshooting external software applications, including cloud based applications;
  • Knowledge of Microsoft Office suite;
  • Basic-medium level of Active Directory and Windows Server 2008 usage, AD Domain’s, DNS service, DHCP service;
  • Basic-medium level Knowledge of TCP-IP, Remote desktop software, LAN, WAN, Internet explorer and/or Mozilla browser;
  • Knowledge of PC and Laptop’s hardware;
  • Medium level knowledge of standalone and network printers;
  • Experience with any helpdesk ticketing system;
  • Outstanding communication skills (written and verbal);
  • Able to work successfully in and with a team;

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