Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com’s partners a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

 Who we are:

Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Barcelona or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners, 24 hour a day, 7 days a week.

So, are you ready?

Starting Date will be on the 4th or 11th of June 2018

The shift that we will be able to offer you is the Late Shift with starting hours between 15.00-15.30 and finishing hours between 23.00-23.30. 

You’ll need:

  • Fluency in English and Russian
  • An affinity for offering excellent customer service
  • Ability to adapt and work well under pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills

What you’ll be doing:

  • Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of customer service and a positive guest experience
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting the Booking.com culture.

 

What you’ll get in return:

We offer you many benefits when joining our team.

  • Gross salary of EUR 1,475 € based on full time working hours (14 payments scheme)
  • 109Euro language bonus (12 payments scheme)
  • Quarterly Bonus Plan: 6% of your salary based on set targets
  • Catered lunch
  • Fully paid training
  • Work schedule 4 to 6 weeks in advance
  • Booking.com discount
  • International working environment
  • Convenient office location in Barcelona
  • 24 holidays per year on full time basis

 

Want to apply?

If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.

 

 

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