Customer Service Executive – Turkish

Amsterdam, Netherlands

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We are looking for Turkish speaking Customer Service Executives (CSE) to join our dynamic, pleasant and international work environment in Amsterdam.

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.This is a FULL-TIME (40 h/week) position in scheduled shifts. 

B.responsible

  • Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
  • Delivering high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture within your colleagues.

B.skilled

  • Has excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Is fluent in both written and spoken English and Turkish;
  • Is available Full-time (40h/week) and flexible in work schedule;
  • Is in possession of a valid work-permit for The Netherlands.

B.offered

We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits. 

  • A gross salary of EUR 1750€,- based on 40 hours;
  • A guaranteed 5% salary increase after the first 6 months, and another 5% increase after a full year;
  • Full-time (5 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient office location in the center of Amsterdam;
  • 8% holiday money paid in May of every year;
  • 26 holidays per year on full time basis;
  • Quarterly Bonus Plan 12% of your salary, based on set targets;
  • 20% Premium pay for hours worked after 7pm;
  • 60% Premium pay for hours worked before 7pm on the Weekend;
  • 80% Premium pay for hours worked after 7pm on the Weekend;
  • Travel allowance;
  • Catered lunch.

*LT-EN*

The hiring company Booking.com Customer Service Center (Netherlands) B.V. is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Netherlands. Booking.com Customer Service Center (Netherlands) B.V. is looking for a Customer Service Executive - Turkish. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

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