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Customer Service Executive – Turkish

London, United Kingdom

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Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

Booking.com UK, one of the support companies in the UK is looking for a Turkish-speaking Customer Service Executive (CSE) to join our brand new international work environment in London. We are looking for successful candidates to start with us as part of a brand new team in April 2015.

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. We will be open 24/7 and are looking for flexible candidates to join us.

Main Responsibilities

  • Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
  • Delivering high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture along with your colleagues;

Our ideal candidate:

  • Has excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and Turkish;
  • Available full-time (40 hours per week) and flexible in work schedule;
  • In possession of a valid work-permit for the UK.

What Booking.com will offer You!!!

  • Full-time (up to 5 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient office location in London;
  • 25 holidays per year (on full time basis);
  • Free lunch every day;·        
  • Quarterly Bonus Plan - 12% of your salary, based on set targets;
  • Premium pay for certain hours worked at evening and weekends.

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