Customer Service Executive – Thai

Singapore, Singapore

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Description:

We are looking for a Thai speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, creative and performance-oriented. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work. As a Customer Service Executive, you will be working in different shifts and will be responsible for handling pre- and post booking (hotel reservations) enquiries. You are also an intermediary between customers and hotels.

Main Responsibilities:

  • Handle pre and post reservation enquiries by phone, e-mail and fax;
  • Modify, change and/or cancel existing reservations;
  • Outbound calls to hotels/guests to arrangement special requests;
  • Liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills:

  • Excellent communication skills;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly

Our ideal candidate is:

  • Experienced with internet and hotel industry;
  • Fluent in both written and spoken English and Thai;
  • Available Full-time and flexible in work schedule;
  • Available to attend a full-time (4 weeks) paid training.
  • Please note that the starting date for this position will be in May 2016
  • You are already eligible to work in Singapore

 

What Booking.com will offer you:

  • Full time (4 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient working location within Singapore;
  • Overtime will be paid accordingly;
  • Medical & Dental benefits

The hiring company Booking.com Customer Service Center (Singapore) Pte. Ltd. is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Singapore. Booking.com Customer Service Center (Singapore) Pte. Ltd. is looking for a Customer Service Executive - Thai . Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

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