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Customer Service Executive – Thai Speaking

Singapore, Singapore

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Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.Booking.com Customer Service Center (Singapore) Pte. Ltd, one of the support companies in Singapore, is looking for a Customer Service Executive in Singapore. Description:We are looking for a Thai speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.As a Customer Service Executive, you will be working in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.Main Responsibilities:
  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Modify, change and/or cancel existing reservations;
  • Outbound calls to hotels/guests to arrangement special requests;
  • Liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills:
  • Excellent communication skills;
  • Excellent commercial selling skills;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly
Our ideal candidate is:
  • Experienced with internet and hotel industry;
  • Fluent in both written and spoken English and Thai;
  • Available Full-time and flexible in work schedule;
  • Available to attend a full-time (5 weeks) paid training.

What Booking.com will offer you :

  • Full time (5 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient working location within Singapore;
  • Overtime will be paid accordingly;
  • Medical & Dental benefits
Candidates must be living in Singapore to be considered for this position.

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