Customer Service Executive – Slovak

Lille, France

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As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.This is a full-time (35 h/week) position in scheduled shifts.

B.responsible

  • You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
  • Deliver a high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture along with your colleagues.

B.skilled

  • Our ideal Candidate has excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and Slovak;
  • Flexible in work schedule;
  • In possession of a valid work-permit for France.

B.offered

  • A gross salary of EUR 1650€,- based on 35 hours;
  • A guaranteed 5% salary increase after the first 6 months, and another 5% increase after a full year;
  • Full-time position (35 hours per week);
  • Paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Lunch vouchers;
  • Travel allowance;      
  • Quarterly Bonus Plan – 12% of your salary, based on set targets;
  • Premium pay for certain hours worked at evenings and weekends.

 

The hiring company Booking.com Customer Service Center (France) SAS is one of Booking.com BV’s and/or BookingSuite BV’s support companies in France. Booking.com Customer Service Center (France) SAS is looking for a Customer Service Executive - Slovak. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

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