Customer Service Executive – Russian (full-time)

Berlin, Germany

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As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.


  • You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mails
  • Deliver a high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the culture along with your colleagues;


  • Our ideal Candidate will have excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and Russian;
  • Flexible in work schedule;
  • In possession of a valid work-permit for Germany.


  • 40 hours per week contract;
  • 1550 € gross monthly salary;
  • Paid training;
  • International working environment;
  • Free meals;·        
  • Quarterly Bonus Plan – 12% of your salary, based on set targets;
  • Premium pay: 60% during weekends and 25% after 8 pm.


 Interested? Please upload your CV in English.

The hiring company Bcom Customer Service Center Germany GmbH is one of BV’s and/or BookingSuite BV’s support companies in Germany. Bcom Customer Service Center Germany GmbH is looking for a Customer Service Executive - Russian (full-time). BV is the company behind™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates’s™ newly established Accommodation Marketing Services division. All references to “" refer to BV.

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