Customer Service Executive – Polish (full time)

Berlin, Germany

Apply for this job Apply with LinkedIn Go to all jobs

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

Our next starting date is: 7th March 2016.


  • You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mails
  • Deliver a high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the culture along with your colleagues;


  • Our ideal Candidate will have excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and Polish;
  • Flexible in work schedule;
  • In possession of a valid work-permit for Germany.


  • 40 hours per week contract;
  • paid training;
  • International working environment;
  • Free meals;   
  • 1550 € gross per month;  
  • Quarterly Bonus Plan – 12% of your salary, based on set targets;
  • 60% premium pay for hours worked during weekends;
  • 25%  premium pay for hours worked after 8 pm.

Interested? Please upload your CV in English. BV (the company behind Booking.comâ„¢, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets. Bcom Customer Service Center Germany GmbH, one of the support companies in Germany, is looking for a Customer Service Executive - Polish (full time).