Customer Service Executive – Japanese

Berlin, Germany

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As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. This is a full-time (40 h/week) position in scheduled shifts.

Our next starting date is : 7th December 2015

Main Responsibilities

  • Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
  • Delivering high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the culture within your colleagues.


Our ideal candidate:

  • Has excellent communication  and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and Japanese;
  • Available Full-time (40 h/week) and flexible in work schedule;
  • In possession of a valid work-permit for Germany.


What will offer You:

  • A gross salary of EUR 1550,- based on 40 hours per week;
  • International working environment;
  • Convenient office location in the center of Berlin;
  • 25 holidays per year on full time bases;
  • Quarterly Bonus Plan 12% of your salary, based on set targets;
  • 25% Premium pay for hours worked after 8 pm;
  • 60% Premium pay for hours worked on the Weekend;
  • Free meals. BV (the company behind™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets. Bcom Customer Service Center Germany GmbH, one of the support companies in Germany, is looking for a Customer Service Executive - Japanese.

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