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Customer Service Executive – Indonesian/English Speaking

Singapore, Singapore

Apply for this job Apply with LinkedIn Go to all jobs BV (the company behind™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel Customer Service Center (Singapore) Pte. Ltd, one of the support companies in Singapore, is looking for a Customer Service Executive in Singapore. Description:We are looking for an Indonesian speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make a great place to work.As a Customer Service Executive, you will be working in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.Main Responsibilities:
  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Modify, change and/or cancel existing reservations;
  • Outbound calls to hotels/guests to arrange special requests;
  • Liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills:
  • Excellent communication skills;
  • Excellent commercial selling skills;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly
Our ideal candidate is:
  • Experienced with internet and hotel industry;
  • Fluent in both written and spoken English and Indonesian
  • Additional spoken languages would be advantageous;
  • Available Full-time and flexible in work schedule;
  • Available to attend a full-time (5 weeks) paid training.

What will offer you :

  • Full time (5 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient working location within Singapore;
  • Overtime will be paid accordingly;
  • Medical & Dental benefits

Candidates must live in Singapore to be considered for this position. We regret to inform that our company is not able to sponsor candidates who require employer sponsorship of work pass.

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