We are looking for some new adventure-rescuers to join our growing Customer Service team! Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give our customers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

 

Who we are:

We are the planet’s #1 accommodation site. Our diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in our Amsterdam HQ or at one of our 204 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Within our Customer Service department we have over 8000 people, speaking 42 languages, in 13 countries worldwide – all working passionately to make sure our customers have the best travel experiences possible.

Main Responsibilities

  • Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
  • Delivering high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture within your colleagues.

Our ideal candidate:

  • Has excellent communication  and problem-solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and French;
  • Available Full-time (40 h/week) and flexible in work schedule;
  • In possession of a valid work permit for Germany.

What Booking.com will offer You:

  • A gross salary of EUR 1895,- based on 40 hours per week;
  • 6% bonus based on performance paid every quarter;
  • International working environment;
  • Convenient office location in the center of Berlin;
  • 25 holidays per year on full-time bases;
  • 25% Premium pay for hours worked after 8 pm;
  • 60% Premium pay for hours worked on the Weekend;
  • Free meals.

So are you ready?

If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.

Share this job