Customer Service Executive – French

London, United Kingdom

Apply for this job Apply with LinkedIn Go to all jobs

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

This is a full-time position (40 hours per week) working flexible 8 hour shifts Mon- Fri, scheduled between 06:45 and 24:00. 

We are a 24/7 center and require all employees to work a block of nights shifts.

B.responsible

  • You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mails
  • Deliver a high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture along with your colleagues;

B.skilled

  • Our ideal Candidate will have excellent communication and problem-solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and French;
  • Available full-time (40 hours per week) and flexible in work schedule;
  • In possession of a valid work-permit for the UK.

B.offered

  • Full-time (up to 5 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient office location in London;
  • 25 holidays per year (on full-time basis);
  • Free lunch every day;·        
  • Quarterly Bonus Plan – 12% of your salary, based on set targets;
  • Premium pay for certain hours worked at evenings and weekends;

 

Booking.com BV (the company behind Booking.comâ„¢, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets. Booking.com Customer Service Center (UK) Limited, one of the support companies in United Kingdom, is looking for a Customer Service Executive - French.