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Customer Service Executive – French

Lille, France

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Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

 

Booking.com Customer Service Center (France) SAS, one of the support companies in France is looking for a French speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Lille.

 

 

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

 

This is a full-time (35 hours per week) position in scheduled shifts.

 

Main Responsibilities

·         Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;

·         Delivering high level of customer service;

·         Actively participate in various projects within the department;

·         Promote the Booking.com culture along with your colleagues;

 

Our ideal candidate:

·         Has excellent communication  and problem solving skills;

·         Takes responsibility and ownership;

·         Is passionate about helping customers;

·         Fluent in both written and spoken English and French;

·         Available Full-time (35 hours per week) and flexible in work schedule;

·         In possession of a valid work-permit for France.

 

What Booking.com will offer You!!!

·       Full-time (4 weeks) paid training;

·       Work schedule 4-6 weeks in advance;

·       International working environment;

·       Convenient office location in Lille Metropole;

·       25 holidays per year on full time basis;

·       Lunch Vouchers;

·       1650€ GROSS Monthly salary; 

·       Quarterly Bonus Plan 12% of your salary, based on set targets;

 

 

 

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