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Customer Service Executive- French

Barcelona, Spain

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Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

Booking Customer Service Center (Spain), S.L, one of the support companies in Spain, is looking for a Customer Service Executive for global customer support services in Spain.

We are looking for a French speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make us a great place to work. As a Customer Service Executive you will be working 39/40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between guests and the hotel. Main Responsibilities:

  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Modify, change and/or cancel existing reservations;
  • Outbound calls to hotels/guests to arrangement special requests;
  • Liaison between guest and hotel to resolve complaints;
  • Support relationships with hotels by providing high levels of customer service and account management support.

Required Skills

  • Excellent communication skills;
  • Excellent business skills;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly.

Our ideal candidate is:

  • Experienced with internet and hotel industry;
  • Fluent in both written and spoken English and French;
  • Available Full-time (40 h/week) and flexible in work schedule;
  • Available to attend a full-time paid training;
  • In possession of a valid work-permit for Spain.

What Booking Customer Service Center (Spain) SL will offer You!!!

  • A gross salary of EUR 1500 based on 40 hours (14 payments scheme);
  • Language bonus of 106,35 EUR gross (12 payments)
  • Quarterly Bonus Plan 12% of your salary, if you meet certain requirements;
  • International working environment;
  • Convenient office location in the center of Barcelona;
  • 24 holidays per year on full time bases;

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