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Customer Service Executive – Finnish

London, United Kingdom

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Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

Booking.com UK, one of the support companies in the UK is looking for a Finnish-speaking Customer Service Executive (CSE) to join our brand new international work environment in the Canary Wharf area of London. We are looking for successful candidates to start with us as part of a brand new team in April 2015.

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. We will be open 24/7 and are looking for flexible candidates to join us.

Main Responsibilities

  • Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
  • Delivering high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture along with your colleagues;

Our ideal candidate:

  • Has excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and Finnish;
  • Available full-time (40 hours per week) and flexible in work schedule;
  • In possession of a valid work-permit for the UK.

What Booking.com will offer You!!!

  • Full-time (up to 5 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient office location in London;
  • 25 holidays per year (on full time basis);
  • Free lunch every day;·        
  • Quarterly Bonus Plan - 12% of your salary, based on set targets;
  • Premium pay for certain hours worked at evening and weekends.

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