Customer Service Executive – Dutch

Cambridge, United Kingdom

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As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

We are looking for flexible candidates who can work full time hours (40 hours per week) in shifts scheduled between 07:00 and 22:00, Monday to Sunday. We are looking for a brand new team to join us in May 2016. 

B.responsible

  • You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mails
  • Deliver a high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture along with your colleagues;

B.skilled

  • Our ideal candidate will have excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and Dutch;
  • Flexible in work schedule;
  • In possession of a valid work-permit for the UK.

B.offered

  • 4 weeks full time training (fully paid);
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Office location in Central Cambridge;
  • Free lunch every day;      
  • Quarterly Bonus Plan – 12% of your salary, based on set targets;
  • Premium pay for certain hours worked at evenings and weekends;

 

The hiring company Booking.com Customer Service Center (UK) Limited is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United Kingdom. Booking.com Customer Service Center (UK) Limited is looking for a Customer Service Executive - Dutch. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

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