Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.
Booking Customer Service Center (Spain), S.L, one of the support companies in Spain, is looking for a Customer Service Executive for global customer support services in Spain.
We are looking for a Chinese speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make us a great place to work.
Our next starting date is: 06.07.2015 As a Customer Service Executive you will be working 39/40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between guests and the hotel. Main Responsibilities:
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Modify, change and/or cancel existing reservations;
- Outbound calls to hotels/guests to arrangement special requests;
- Liaison between guest and hotel to resolve complaints;
- Support relationships with hotels by providing high levels of customer service and account management support.
- Excellent communication skills;
- Excellent business skills;
- Problem solving;
- Sense of responsibility;
- Independent and customer friendly.
- Experienced with internet and hotel industry;
- Fluent in both written and spoken English and Chinese;
- Available Full-time (40 h/week) and flexible in work schedule;
- Available to attend a full-time (5 weeks) paid training;
- In possession of a valid work-permit for Spain
What Booking Customer Service Center (Spain) SL will offer You!!!
- A gross salary of EUR 1500 based on 40 hours (14 payments scheme);
- Language bonus 106,35 EUR gross (12 payments)
- Quarterly Bonus Plan 12% of your salary, if you meet certain requirements;
- International working environment;
- Convenient office location in the center of Barcelona;
- 24 holidays per year on full time bases;