Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

Booking.com Customer Service Center (France) SAS, one of the support companies in France, is looking for Bulgarian-speaking Customer Service Executives (CSE) to join our dynamic, pleasant and international work environment in Lille Metropole.

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.This is a full-time (35 h/week) position in scheduled shifts.

B.responsible

  • Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
  • Delivering high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture within your colleagues.

B.skilled

  • Has excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Is fluent in both written and spoken English and Bulgarian;
  • Is available Full-time (35h/week) and flexible in work schedule;
  • Is in possession of a valid work-permit for France.

B.offered

We are a performance-based company that offers career advancement and lucrative compensation, including bonus and stock potential. We also offer what is called the “Booking Deal” with competitive benefits. 

  • A gross salary of EUR 1855€,- based on 35 hours;
  • A guaranteed 5% salary increase after the first 6 months, and another 5% increase after a full year;
  • Full-time (2-5 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient office location in Lille Metropole (Tourcoing)
  • Quarterly Bonus Plan 6% of your salary, based on set targets;
  • Travel allowance;
  • lunch Voucher

*LT-EN*

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