Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.
Booking.com Customer Service Center (France) SAS, one of the support companies in France, is looking for Bulgarian-speaking Customer Service Executives (CSE) to join our dynamic, pleasant and international work environment in Lille Metropole.
As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.This is a full-time (35 h/week) position in scheduled shifts.
- Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
- Delivering high level of customer service;
- Actively participate in various projects within the department;
- Promote the Booking.com culture within your colleagues.
- Has excellent communication and problem solving skills;
- Takes responsibility and ownership;
- Is passionate about helping customers;
- Is fluent in both written and spoken English and Bulgarian;
- Is available Full-time (35h/week) and flexible in work schedule;
- Is in possession of a valid work-permit for France.
We are a performance-based company that offers career advancement and lucrative compensation, including bonus and stock potential. We also offer what is called the “Booking Deal” with competitive benefits.
- A gross salary of EUR 1855€,- based on 35 hours;
- A guaranteed 5% salary increase after the first 6 months, and another 5% increase after a full year;
- Full-time (2-5 weeks) paid training;
- Work schedule 4-6 weeks in advance;
- International working environment;
- Convenient office location in Lille Metropole (Tourcoing)
- Quarterly Bonus Plan 6% of your salary, based on set targets;
- Travel allowance;
- lunch Voucher
The hiring company Booking.com Customer Service Center (France) SAS is one of Booking.com BV’s and/or BookingSuite BV’s support companies in France. Booking.com Customer Service Center (France) SAS is looking for a Customer Service Executive - Bulgarian. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.