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Coordinator – Hotels

London, United Kingdom

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As a Coordinator you will be responsible for providing support to our range of accommodation providers. This includes but is not limited to:
  • Creating property pages that are hosted on the website;
  • Providing initial training to properties on Booking.com systems and procedures;
  • Assisting with on-going page optimization in order to help partners achieve maximum sales;
  • Offering administrative support to Account Managers and building strong commercial relationships with our partners.
You will also be responsible for resolving escalated customer complaints in a timely manner and ensuring that our partners offer relevant and attractive content. This role reports to the Operations Team Leader and is based in London. Responsibilities:-    First point of contact for accommodation partners, answering questions and queries, taking action as needed; -   Assisting properties in the creation of their own pages for the website. Ensuring content is commercially relevant.-    Ensuring all partners are up to date with Booking.com processes and procedures.-    Building productive relationships with partners to ensure that they offer the best availability and rate structure; -    Ensuring partners maintain healthy pricing for our mutual guest in line with other online travel providers-    Day-to-day communication with partners by telephone, by e-mail and in person to assist with the development of our business. -    Preparation of Audits for Account Managers giving a commercial opinion on the needs of the partners.-    Liaising with Account Managers, Senior Account Managers and Area Managers with regards to registered hotels/market trends;-    Participate in a variety of commercial projects;-    Grow our business through your knowledge of the UK accommodation market-    Following up of IT/administrative related tasks; -    Dealing with the settlement of complaints from hotels and customers.

Requirements:

  •     3 A levels or equivalent (A-C);
  •     Administrative experience (or similar) gained within an office environment
  •     Experience within travel industry;
  •     Experience gained within customer or consumer facing business environment;
  •     Strong communication skills;
  •     Team player;
  •     Pro-active, sense of responsibility, independent and customer friendly;
  •     Target driven.

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