As a Coordinator you will be responsible for providing support to our range of accommodation providers. This includes but is not limited to:
Creating property pages that are hosted on the website;
Providing initial training to properties on Booking.com systems and procedures;
Assisting with on-going page optimization in order to help partners achieve maximum sales;
Offering administrative support to Account Managers and building strong commercial relationships with our partners.
You will also be responsible for resolving escalated customer complaints in a timely manner and ensuring that our partners offer relevant and attractive content. This role reports to the Operations Team Leader and is based in London. Responsibilities:- First point of contact for accommodation partners, answering questions and queries, taking action as needed; - Assisting properties in the creation of their own pages for the website. Ensuring content is commercially relevant.- Ensuring all partners are up to date with Booking.com processes and procedures.- Building productive relationships with partners to ensure that they offer the best availability and rate structure; - Ensuring partners maintain healthy pricing for our mutual guest in line with other online travel providers- Day-to-day communication with partners by telephone, by e-mail and in person to assist with the development of our business. - Preparation of Audits for Account Managers giving a commercial opinion on the needs of the partners.- Liaising with Account Managers, Senior Account Managers and Area Managers with regards to registered hotels/market trends;- Participate in a variety of commercial projects;- Grow our business through your knowledge of the UK accommodation market- Following up of IT/administrative related tasks; - Dealing with the settlement of complaints from hotels and customers.
3 A levels or equivalent (A-C);
Administrative experience (or similar) gained within an office environment
Experience within travel industry;
Experience gained within customer or consumer facing business environment;
Strong communication skills;
Pro-active, sense of responsibility, independent and customer friendly;