You will be responsible for coordinating and managing the support to Booking.com BV’s existing partners in the region, whilst also optimizing the business with these partners. You will leverage your market knowledge, together with your account management, relationship-building and communication skills. You’ll be adept at managing conflicting priorities and multiple projects, and comfortable dealing both with technical and administrative matters.

This role will be based in Tokyo and will be reporting to the Senior Account Manager of Strategic Partnerships Japan based in Singapore.

 

B.responsible

Account management

  • Provide support to Booking.com BV in maintaining, retaining and exploring successful business partnerships with its regional strategic partners and manage all aspects of interactions with existing partners;

  • Monitor the success of each partner and manage relationships with multiple stakeholders, by advising on Booking.com BV’s products and services;

  • Broaden the adoption of Booking.com BV’s products and services throughout our existing strategic partner base;

  • Support Booking.com BV through deepening its engagement with, and contact points throughout, its existing strategic partners;

  • Support Booking.com BV’s existing strategic partners with implementations and technical considerations;

  • Maintaining a high service level, consistent with the company’s values

 

Business development

  • Establish an understanding of the business objectives of Booking.com BV’s strategic partners and match these with the range of services of Booking.com BV to support Booking.com BV in creating and maximizing new business opportunities from within the existing partner base;

  • Ensure that Booking.com BV participates in all relevant tender processes (RFPs etc) and support in the response process as required, across the existing strategic partner base;

  • Continuously monitor competitive behavior to ensure Booking.com BV retains existing partners, and propose solutions to address any competitive challenges; and

  • Monitor, research and report findings on market developments in the regional market.

 

B.skilled

  • Minimum 4 years relevant work experience in account and project management within the ecommerce and/or travel-related industry, with a strong service orientation and a track record of both retaining and growing existing accounts;

  • Strong experience with Microsoft Office (incl Excel and PowerPoint) and MySQL;

  • Fluent in written and spoken English and Japanese; other language skills are very desirable;

  • Knowledge of the travel and ecommerce industry;

  • Business, marketing or other relevant (academic) degree;

  • Interested in IT and technical processes and experienced with optimizing existing working methods;

  • Proactive, positive and self-motivated with ability to work without close supervision; eager to learn;

  • Excellent communication, business & reporting skills; and

  • Available to travel 25% of the time.

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