As an Account Manager, you are responsible for hotel account management initially. You support Booking.com’s acquisition of new hotels in a specific area in the United States. You create quantity and quality reports on results and performance for information support to Booking.com. You inform hotels about Booking.com. You provide hotels the (initial) training on how to use Booking.com’s system. You will work with the Hotel Manager on the improvement of hotel availability and supply in order to support Booking.com in meeting the demands of the visitors on the Booking.com website.
Main responsibilities include, but are not limited to:
- Visit the important hotels in your territory;
- Support Booking.com BV’s strategy for hotel availability and supply within the US;
- Promote the Booking.com brand name and its online reservation services to hotels;
- Responsible for area coverage;
- Liaise with hotels and advise on allotment, availability and supply;
- Rate checks and competitor checks;
- Liaison person for hotels to contact when they have questions;
- Providing hotels with information and advice by mail and email, including follow-ups;
- Follow up on cancellations and evaluations;
- Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system;
- Support hotels with regards to Booking.com’s system;
- Organize and coordinate Tourist Trade Fair visits to liaise with hotels;
- Check statistics in the control room and follow up.
Required Skills and Experience:
- 2 years of experience in a relevant account management function;
- High School diploma or equivalent required;
- Affinity/experience within e-travel and/or hotel/travel industry;
- Pro-active, sense of responsibility, friendly and can work independently;
- Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
- Great face-to-face and telephone communication skills;
- Team player, motivated and enjoys to work in e-travel and hospitality;
- Business focused;
- Positive attitude;
- Hotel School or University background preferred;
- Driver’s license;
- Availability to travel 50% of the time;
- You are currently authorized to work in the United States.
The hiring company Booking.com (USA) Inc. is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United States. Booking.com (USA) Inc. is looking for a Account Manager - New York City. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.