Get to know Booking.com's Barcelona customer service team, take a look behind the scenes and learn how we can help you realise your full potential - all in one interactive, informative morning. We're opening our doors on Saturday, 13th January at 10am to interested customer service people managers. Don't worry about breakfast, we'll be providing it. Click the button above to apply. 

  • 13 January 2018
  • 10:00 - 16:00
  • Barcelona CS office; Calle Roc Boronat 142, 08018 Barcelona
    Barcelona, Spain
Additional Info:

What's happening:

You'll meet with our Barcelona Customer Service team leads, including Site Leaders and Customer Service Managers, and ask them questions in a live Q&A. You'll also get a sneak peek inside the office through an guided tour, with breakfast, plus hear some inspiring stories and take part in interactive talks on the business and CS. 

 

See you there! 

Share this event

Additional Info:

What's happening:

You'll meet with our Barcelona Customer Service team leads, including Site Leaders and Customer Service Managers, and ask them questions in a live Q&A. You'll also get a sneak peek inside the office through an guided tour, with breakfast, plus hear some inspiring stories and take part in interactive talks on the business and CS. 

 

See you there! 

Meet us

Speaker

Colin Sym

Customer Service Manager

16 years experience in the contact center industry working in numerous roles and across multiple support operations. Colin began his career as a frontline support agent and since then has worked in the roles of Trainer, Regional Training and Quality Manager, Director of Quality, Director of Operations, Site Leader, Client Services Director, Process Consultant, and Customer Service Manager. Working with numerous fortune 500 clients, Colin has gained experience in all areas of contact center operations with expertise in training and quality, workforce management, finance, performance and operational management.

Speaker

Erika Piccolomini

Customer Service Manager

With more than 5 years of experience within the Contact Center field, outsourced and in-house, Erika worked directly within numerous projects, campaigns and global accounts. She started as an agent and soon got promoted into Quality Manager, Team Leader, Operations Manager and Service Delivery manager. Last year she joined Booking.com as Customer Service Manager. On a day to day basis, Erika manages international teams and makes sure that the contact center operations are running smooth. She actively contributes to global projects and implementations. Her main strength is team work. She strongly focuses on motivating her team and making the work a pleasant place to be. Erika is originally from Italy. She lived in Paris and at the moment is enjoying sunny Barcelona.