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Customer Service at Booking.com

Work with great people and deliver world class service to our customers.

Are you a super human communicator?

We provide the best Customer Service in the world to every customer and accommodation involved in the Booking.com experience. At Booking.com all Customer Service departments are in-house. Currently well over 3.500 people work in Customer Service and we have offices all over the world. From these offices we help our customers whenever they need us, mostly in their own language.

We offer a chance to work with the best team of customer service people, a competitive salary, lots of training and great opportunities for personal and career progression within our fast growing company. You get to work in an international, vibrant and open atmosphere. We work hard to reach targets, but play hard too.

Lots of opportunities for experienced Team Leads globally!

 

Working at Booking.com in Customer Service

  • Booking.com is just awesome. I am given the opportunity to have colleagues not only from Singapore but literally from all around the globe. We work hard but we party harder. Booking Yeah!

    Suffian Sani

    Senior Customer Service Executive in Singapore

  • The training arrangements that they have for me and also the supportive working environment really helps me in getting my work done well. What I love most about working at Booking.com is definitely the culture of the company. Does not matter how old you are or what working background you have, rest assured that your opinions will be heard and matter!

    Natalia Yudith

    Senior Customer Service Executive in Singapore

  • Sawassdeeka! Made it! Have wanted to work for Booking.com ever since 2010 when I was working at a hotel in Warwick. Everyone always sounded so friendly on the other end of the phone! #career #wishlist

    Panchaya Wood,

    Customer Service Executive in Cambridge

  • A man was just on the phone to my colleague asking him to cancel a booking. His wife was on the phone to me asking me not to! #unexpected #challenges #daily

    Raouf Nasr

    Customer Service Executive in Barcelona

  • Wearing traditional clothes for our Freaky Friday cruise! #bookingstyle #kimonos #freakyfriday

    Sunny Jung

    Customer Service Executive in Tokyo

  • Brrrrrrr! Our office managers and team leaders just took part in the ALS Ice Bucket Challenge. A big thumbs up to them! #icebucketchallenge #bookingcares

    Yulia Ermakova

    Customer Service Executive in Barcelona

  • Come to work 15 to 30 minutes early every day so I can chat with my colleagues about everything from dates with our boyfriends to a new pancake store we’ve just discovered. #morethanajob

    Azusa Kawanabe

    Senior Customer Service Executive in Tokyo

  • Love working on cases across different time zones and locations simultaneously. #timetraveller #customerservice

    Heng Ma

    Customer Service Executive in Seattle

  • 9 years, 8 positions, 3 countries (Germany, Russia and Poland). Stretched out of my comfort zone, learnt and developed skills thanks to the fast-changing environment. How motivating to also see others grow. #embracechange #career #fullsteamahead

    Juliane Kozak-Pixa

    Customer Service Manager in Berlin

  • We run. We jump. We are Booking.com basketball players. #teamwork #workhardplayhard

    Yi Li

    Senior Customer Service Executive in Shanghai

  • Just took a call from a desperate customer about a reservation. She’d actually booked through another website but said their customer service was rubbish. She knew ours was excellent and was hoping we could help. #grin #proud #booking.yeah

    Alexander Smith

    Customer Service Executive in Lille

  • Just spoke to thousands of people at an international business conference. There’s no limits to where a motivated person with a positive attitude can go with this company. #personalbest #awesomeemployer

    Garrett Imhoff

    Customer Service Executive in Grand Rapids

  • We take care of customers. Booking.com takes care of us. #winwin #booking.yeah

    Anna Villa Adalid

    Customer Service Executive in Barcelona

  • Just want to say how proud I am of the superb job the customer service executives do: helping customers in 42 languages, 24/7. Keep it up! #thankyou #goodjob #customercomesfirst

    Brad

    Customer Service Mascot

  • My boyfriend just bought me these trainers because they’re Booking blue — just like me! Love working here. Finally, a place where I fit in. #perfectfit #bookingstyle

    Kamilla Svorstol

    Customer Service Executive in Barcelona

  • We help each other as a family, because that’s how we see ourselves — a big multicultural family. #likefamily #thereforeachother

    Yania Estrada

    Senior Executive Customer Service Relations in Amsterdam

  • People told me I wouldn't find a job in Berlin unless I ‘reconsidered my appearance’. Booking.com accepted me unconditionally. I finally feel like I belong. I’ve found a family. #comeasyouare

    Stani Taoush

    Customer Service Executive in Berlin

  • When Booking.com first started it only had one hotel partner — and it took ages before the first room was booked. Now we have over 600,000 properties! #amazinggrowth #gobooking

    Antoine Hani

    Senior Customer Service Executive in Orlando

  • I like helping people who need my help and assist guest for reservation or others and response "Thank you" from guest or hotelier. sometimes, it makes me so stressful but mostly makes me smile and proud of myself. In our Tokyo office people are very kind and talkative just as I am ; ). The office is newly opened and I am growing with this office day by day.

    Vivian Kim

    Customer Service Executive in Tokyo

  • It`s all about people: Booking.com is a big family of well-educated, friendly, professional, caring and understanding people. We are so diverse and we learn from each other every day! By working with different people from different places in the world you have a feeling that you have visited those places and have an insight of what the culture and people are like. Our customers can expect the same: the best service and care from our people where ever we are located in the world!

    Maria Surkova

    Customer Service Quality Executive in Amsterdam

  • I like my team, it is so international and all are helpful, we are all like a small family which is very important on daily basis. The good thing is that we are in the middle of the capitol City of Germany which is multicultural and everyone can find something for himself. The best thing for me is that we are growing so fast. We can easily say that we are almost everywhere and we are simply the best with all what we are doing.

    Malgorzata Pradelska-Bania

    Customer Service Executive in Berlin

  • “I love being able to communicate with people around the world. Learning about different culture through our communication. Also I love helping people/customers and providing the best customer service.”

    Krittiya Ly

    Customer Service Executive in Seattle

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