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Department intro

Customer Service

Life doesn’t come with scripts, so why should customer service? At Booking.com, we don’t need scripts to deliver the outstanding service we are known for. We are real people, having real conversations. We go the extra mile to make sure our customers get their stay just right. 24/7. All year round.

We are a collective of individuals of different cultures, of diverse backgrounds. Together we speak 42 different languages, but we are united by one mission: to help travelers experience the world. We are that one voice our customers will remember, that puts them at ease, and makes their holidays worthwhile.