Tokyo, Seattle, Tel Aviv, Shanghai… there are Booking.com offices in cities far beyond our home and headquarters of Amsterdam. But making sure your customers and partners receive the best support, in their language, means going beyond the world’s best-known cities.
Here are 12 places you probably didn’t expect to find a Booking.com office:
1. Grand Rapids, USA
Split down the middle by the Grand River and just east of Lake Michigan, Grand Rapids was once home to a thriving furniture industry. Nowadays it’s hailed as ‘Beer City USA’ and has an incredible micro-brewing and foodie scene, as well as a funky artistic community. The Gerald R. Ford Museum provides a bit of history, while the mansions of Heritage Hill will satisfy architecture buffs (there’s even a Frank Lloyd Wright house!). This quaint Midwestern town is home to one of our biggest offices in the USA – over 500 colleagues work here, supporting Booking.com in Customer Service, Finance and Human Resources.
2. Tourcoing, France
Tourcoing is a pretty French town located a stone’s throw from the Belgian border. With its weekly food and flea markets and cute side streets, the town centre is a lovely place for a wander. Highly rated restaurants like Le Chamalo, Oushiza and Papaye are delicious for an evening out, while the Jardin Botanique de Tourcoing and Parc Barbieux offer residents peaceful green spaces. Over 400 people work at our office here, supporting customers around the globe.
3. Sochi, Russia
Sochi is home to a Partner Services team, made up of 10 people. This Russian resort city is set on the Black Sea of the Caucasian Riviera. It’s one of the only spots in Russia with such mild, beachy weather nearly year round. The city streets are lined with palm trees and fountains, the imposing Caucasus Mountains rising in the distance. On a balmy evening, you’ll find the promenade lively with sunset watchers and nightclubs busy with revellers. For a bit of peace and quiet, the waterfalls of the Agura Valley and the Vorontsovskaya Cave System are right nearby.
4. Port Louis, Mauritius
Port Louis is the capital city of island-nation Mauritius. Framed by the sparkling Indian Ocean and the mountains of La Pouce National Park, this port city makes a vibrant base for our nine-strong Partner Services team. On sunny days off, our colleagues can take advantage of the warm weather by relaxing on the many white-sand beaches. In town, the Caudan Waterfront is a hub of activity, with plenty of boutiques and nightlife spots lining the water. For a respite from the bustle of the city, head to Black River Gorges National Park or Domaine de L’Étoile for hiking, monkey-spotting and quad biking.
5. Yogyakarta, Indonesia
Yogyakarta is where Javanese history meets cosmopolitan living. This ancient city is still headed by a sultan, who oversees traditional life from a beautiful walled palace known as a kraton. There are no skyscrapers here – the city sprawls out, its streets enlivened with colourful graffiti and bands playing Javanese instruments at traffic lights. All throughout Yogyakarta, you’ll find batik textiles, pottery and silver for sale.
6. Haikou, China
Known as China’s ‘Coconut City’ for the many palm trees lining its streets, Haikou is located on the northern coast of the island province of Hainan. This port city is known for it tropical weather, laid-back vibes and restored historic centre, where a wander down Old Street reveals the region’s French colonial past. Locals and visitors alike can enjoy the many food stalls selling BBQ and cold beer until late, while the Hainan Provincial Museum gives insight into the region’s history. Our local office here is made up of seven colleagues working in Partner Services.
7. Accra, Ghana
Welcoming, chaotic and full of life, Accra is the ever-expanding capital of Ghana. Here, traffic stops are often the site of makeshift markets, young entrepreneurs run businesses from chic cafés, and street snacks like caramelised plantains and grilled tilapia are sold in abundance. On the weekends, Labadi Beach is a gathering point for sunbathing, drinking and horseback-riding. This lively capital is home to a team of 12, all working in Partner Services.
8. Calgary, Canada
With shiny skyscrapers rising over sprawling prairie, Calgary looks like some futuristic dream in the Canadian wilderness. Alberta’s biggest city is a hub of economic activity, built at the junction of two rivers just a short drive east of the Canadian Rockies. Calgary is sometimes called ‘Cowtown’, because of Alberta’s prevalence of cowboy boots and rodeos. The city itself is packed with microbreweries and green spaces, and known for its low crime rate, super-clean air and friendly people.
9. Bengaluru, India
It might not be that surprising that we also have an office in Bengaluru, India – sometimes called the ‘Silicon Valley of India’ – as it has a high concentration of tech companies. Formerly known as Bangalore, the megacity is home to over 12 million people, including 17 employees who support our BookingSuite products and countless partners throughout the region. Bengaluru has a chilled culture, with craft-beer bars, quirky cafes and restaurants, as well as all the benefits of beautiful Ulsoor Lake right on the doorstep.
10. Naha, Japan
The birthplace of karate and home to ancient shrines and temples, Naha is a modern city in the Okinawa province. Shurijo Castle Park is the city’s most impressive sight – fully restored after WWII, the palace was occupied by the Ryukyu Kingdom for centuries. In the centre, bustling Kokusai Street is lined with Japanese pubs known as izakaya and shops selling Okinawa-made crafts.
11. Jeddah, Saudi Arabia
This Saudi Arabian port city is also the site of a local Partner Services office. Jeddah sits on the Red Sea, its gigantic seaport and growing technology industry making it the commercial capital of the country. Eating out is very much a part of the culture, and the city’s restaurants offer almost every cuisine imaginable. At night, the city is lit up by funky neon lighting, and by day the sun is nearly always out.
12. Melbourne, Australia
Famed for its great coffee, vibrant street art and fantastic live music scene, Melbourne is Australia’s most alternative city. Brunching is practically a religion here, and a walk through the cobbled lanes will reveal tiny hole-in-the-wall bars, crafts shops and a rich art scene. Melbourne’s high quality of life has also earned it the title of one of the world’s most liveable cities. Residents love the ease of getting back to nature, with mountains, beaches and the wild coastline of the ‘Great Ocean Road’ all in easy reach.
With the business expanding and growing, we’re always on the hunt for new talent. Take a look at workingatbooking.com to see if there’s a job opening near you.