We believe in the power of curiosity, experimentation and continuous learning.
We are genuinely curious and motivated by discovering new possibilities. We are not satisfied by the status quo nor afraid of failure. Instead we’re excited by the constant experimentation required to better understand the needs of our customers and embrace the continuous refinement of our teams, our products and our processes.
We care more about reaching our success together than our individual goals.
We know that teams achieve what individuals cannot, and we thrive on collaboration. We take pride in what we can accomplish together and are happy to put aside our personal ambitions in order to do what needs to be done to succeed as a team.
We are humble, open and friendly, knowing our diversity gives us strength.
We know that our true enemy is arrogance, and we remind ourselves everyday how far we still have to go to create the perfect customer experience. It’s vital that we’re friendly and open. Our natural diversity - in every way imaginable - reflects the diversity of our customers, and the ability to incorporate many viewpoints is critical to our success.
We embrace the opportunity to improve and understand that success starts with accountability and ownership.
We each have a part to play and take ownership of our roles with confidence. This means we’re not afraid to assume the responsibility we’re given, admit when we’re wrong or push each other to improve. We are willing to act on behalf of the entire company and know that we succeed only when we both support and challenge.
We thrive on change.
Adapting to change is necessary to ensure we are able to respond to evolving customer demands, industry dynamics and high growth. Some people live life at the mercy of change and avoid it at all costs. Others try to cope with change and "just hang in there." At Booking.com, we thrive on it. We believe that rapid change is a driver of opportunity and are excited by what it brings.