Keep the customer at the center of everything you do
Booking.com aims to produce the best possible customer experience, with the greatest selection of accommodation options, the smoothest, most intuitive process, and the greatest customer service. The customer comes first.
Experiment, learn, and be open to change
Innovation and learning are the lifeblood of Booking.com. Through constant experimentation and continuous refinement of our products and processes. When trying new things there will be failures, of course – we choose to see these as valuable learning experiences.
Work together to achieve success, but always challenge one another to improve
When we work together – across cultures, countries and departments – we reach the best solutions. We are always open to other perspectives and fresh ideas, and the best solutions come from diversity of thought.
Be humble, open, and friendly, and remember that our diversity gives us strength
In running a successful, international company we want to include everyone – and encourage a friendly, supportive atmosphere, because without the people, there is no Booking.com.
Get things done today. Tomorrow will bring fresh challenges
The online world moves fast. And we need to move fast with it. One of our strengths lies in rapid execution, and an ability to get fast results. The faster we execute, the faster we learn, and the faster we improve. By executing every day, we can build a solid platform for tomorrow.